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The products on sale on www.kontessa.it, (hereinafter the “Site“) are sold and invoiced by Marigroup & CO. s.r.l., with registered office in Via Regno Unito 23, 56032 Buti (PI), C.F. P. IVA n. 01900940501.

For any information regarding orders, shipments and, more generally, purchases, you can contact KONTESSA customer care at the following addresses:

Mail: press@kontessa.it

Telephone: +39 0587/723484 Monday to Friday 08:30-13:00 14:30-18:00


Acceptance of the general sales conditions and conclusion of the contract

The contract stipulated between Marigroup & Co. s.r.l. and the Customer (i.e. the individual, natural person, who makes a purchase on the Site, not related to his own commercial, entrepreneurial or professional activity) shall be deemed concluded with the acceptance, even partial, of the order by Marigroup & Co. s.r.l. In the event of non-acceptance of the order, Marigroup & Co. s.r.l shall in any case promptly inform the Customer.

By placing an order in the various ways provided, according to the order form on the Site (hereinafter the “Order“), the Customer declares that he/she has read all the information provided to him/her during the purchase process and fully accepts these general conditions (hereinafter the “Conditions“).

These Conditions may be printed or saved on a durable medium, in compliance with the provisions of Article 12 of Legislative Decree 70/2003 and Article 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

Purchase modalities

The products offered for sale by Marigroup & Co. s.r.l. are only those present on the Kontessa website at the time the Order is placed, as described in the relevant information sheets.

It is in any case understood that the images accompanying the description of a product are for information purposes only and may not be perfectly representative of its characteristics but may differ for example in colour and size (also due to the browser and monitor used to access the Site and view the images).

The Customer, in order to place an Order, must fill in the relevant form on the Website in all its parts and send it after having carefully examined the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also request Marigroup & Co. s.r.l., if he/she so wishes, to issue a fiscal invoice for the purchase, pursuant to art. 22 D.p.R. n. 633/1972.

Correct receipt of the Order is confirmed by Marigroup & Co. s.r.l. by means of an e-mail reply sent to the e-mail address provided by the Customer.

This confirmation message will summarise the conditions of purchase, as provided for by the applicable regulations, as well as the data entered in the Order by the Customer, so that the latter can check the same and communicate any necessary corrections of incorrect data without delay.

Prices and Payment Methods

The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated in advance to the Customer through the site or these Conditions.

The following payment methods are available:

(i) PayPal

For payment, the customer may use the Paypal circuit according to its specific modalities.

(ii) Credit card

In the event of purchasing goods with Credit Card payment method, the transaction may take place through the secure service offered by Paypal or other service chosen by Marigroup & Co. s.r.l..

Under no circumstances and at no stage of payment will Marigroup & Co. s.r.l be able to find out information relating to the Customer’s credit card, which is transmitted via a secure connection directly to the website of the bank handling the transaction. No Marigroup & Co. s.r.l computer file will retain such data and therefore under no circumstances may Marigroup & Co. s.r.l be held liable for any fraudulent or undue use of credit cards by third parties at the time of payment. The seller reserves the right to ask the customer for additional documents proving ownership of the credit card. If the documents are not sent, the seller reserves the right not to accept the order. Transaction security is guaranteed by a data encryption system (SSL) and direct, protected and certified connections.

(iii) Bank transfer (for EU countries only)

In case of purchase by bank transfer, the bank details for payment will be displayed. The goods will only be shipped upon actual receipt of payment at the bank.

(iiii) Cash on delivery (Italy only)

In the case of cash on delivery, payment shall be made exclusively in cash upon delivery of the purchased products. Payment by cash on delivery shall entail an additional charge of Euro 3.00 to be borne by the Customer for collection costs. C.O.D. payment may only be made for purchases of less than Euro 80.00.

Delivery of products and related costs

The products purchased will be delivered to the address indicated by the Customer in the Order within 24-48 hours from acceptance of the Order by Marigroup & Co. s.r.l, at the cost specifically indicated on the Site before the Order is sent. Marigroup & Co. s.r.l. reserves the right to accept or refuse deliveries requested outside Italy or Europe. In any case, for deliveries to be made outside of Italy, shipping costs and delivery times may vary.

With regard to deliveries requested to countries outside the European Union, any customs import charges will be borne by the recipient. The Customer is therefore invited to contact the customs authorities of his country in advance to check the costs and any import limits.

The delivery times indicated by Marigroup & Co. s.r.l. are to be considered purely indicative and any delays with respect to the same, or any deliveries made in subsequent split consignments, do not entitle the Customer to refuse delivery or to request compensation or indemnity.

Upon delivery of the products, the Customer shall check

  • that the number of packages delivered corresponds to that indicated in the transport document.
  • that the packaging is intact, undamaged, not wet or in any case altered, including the closing materials (adhesive tape or metal strapping).

Any damage to the packaging and/or the product, or the mismatch in the number of packages or indications, shall be immediately detected, with a specific indication on the delivery document of the product to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported within 7 days of delivery, in accordance with the procedures set out in this document.

In the event of forfeiture of the right of withdrawal, Marigroup & Co. s.r.l will return the purchased product to the sender, charging the sender for shipping costs and, where already refunded, the price of the product.

Right of Withdrawal

Pursuant to Article 52 of Legislative Decree no. 206/2005, as amended by Legislative Decree no. 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason whatsoever, without the need to give reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.

In order to exercise the right of withdrawal referred to in Article 5.1 above, the Customer must send Marigroup & Co. s.r.l. a communication to that effect, within the terms indicated, to the following email address press@kontessa.it or using the form provided on the Site.

In the event of withdrawal, the Customer must send the products back to Marigroup & Co. s.r.l at his own expense within 14 (fourteen) days from the date of withdrawal, to the following address (according to where the parcel came from): VIA REGNO UNITO, 23 – LOC. LA TURA 56032 BUTI (PI)

The goods must be returned intact, complete with all its parts and in their original packaging (envelopes and wrappings), kept and, if necessary, used for the time strictly necessary to establish and verify their nature, characteristics and size, according to normal diligence, without any signs of wear or dirt, in compliance with the conditions set out below:

  • the right of withdrawal may apply to the purchased product in its entirety; in fact, it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, complements, etc.)
  • for withdrawal to be possible, the product must be intact and returned in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, tags, seals, etc.);
  • The return of the product must be preceded by an email, communicating the date of shipment of the product itself and the date of its return to Marigroup & Co. s.r.l.
  • shipment, until the certificate of receipt at the warehouse indicated by Marigroup & Co. s.r.l., is under the full responsibility of the customer;
  • in case of damage to the goods during transport, Marigroup & Co. s.r.l. will notify the Customer, to enable him to file a timely complaint against the carrier of his choice and obtain reimbursement, the product will then be made available to the Customer, simultaneously canceling the request for withdrawal;
  • Marigroup & Co. s.r.l u will not be liable in any way for damage, theft, loss occurring during or in connection with the return shipment.

Marigroup & Co. s.r.l will refund the Customer the full amount already paid, net of any additional shipping costs in accordance with Art. 56, paragraph 2 of Legislative Decree 21/14) within 14 (fourteen) days of withdrawal, by transferring the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case the Customer shall not incur any costs as a consequence of said refund. Marigroup & Co. s.r.l may suspend the refund until receipt of the returned product or until the Customer proves that he/she has correctly returned the product, whichever is the earlier.

In any case, the Customer will forfeit the right of withdrawal in cases where Marigroup & Co. s.r.l ascertains that

  • the returned product and/or its accessories, and/or its packaging are not intact;
  • the product is missing its original outer packaging and/or inner packaging
  • the product is missing integral elements of the same and/or accessories (e.g. fasteners, laces, buckles, etc.).

In the event of forfeiture of the right of withdrawal, Marigroup & Co. s.r.l will return the purchased product to the sender, charging the sender for shipping costs and, where already refunded, the price of the product.


All products sold by Marigroup & Co. s.r.l are covered by a 24 (twenty-four) month warranty for conformity defects, pursuant to Title III of Legislative Decree no. 206/2005. To benefit from assistance under warranty, the Customer must keep the invoice, or rather the payment receipt, together with the transport document.

The guarantee for conformity defects shall apply provided that the relevant product has been used correctly, in compliance with its intended use and with the provisions of the instructions for use and washing present in and/or with the product.

In cases where the application of warranties provides for the return of the product, it must be returned by the Customer in its original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

Complaints and requests for information

Any complaints or requests for information may be addressed to Marigroup & Co. s.r.l at the following addresses

E-mail customer care: press@kontessa.it

Telephone: +39 0587/723484 Monday to Friday 08:30-13:00 14:30-18:00


The personal data collected by placing the Order will be processed by Marigroup & Co. s.r.l. for the sole purpose of satisfying the Customer’s express requests, in compliance with EU Regulation 2016/679 and the privacy policy on the website. Any further processing will be carried out only with the express consent of the Customer.

Applicable Law

The contract of sale referred to in these Conditions and its execution shall be governed by Italian Law, with the disapplication of the conflict of laws rules and the United Nations Convention for the International Sale of Goods. The Court of the Customer’s municipality of residence shall be competent for the resolution of the relative disputes.