ORDERS AND PAYMENTS

Purchasing methods

The products offered for sale by Marigroup & Co. s.r.l are only those present on the KONTESSA website at the time the Order is placed, as described in the relevant information sheets.

In any case, it is understood that the images accompanying the description of products are for information purposes only and may not be perfectly representative of its characteristics but may differ, for example, in colour and size (also due to the browser and monitor used to access the Site and view the images).

The Customer, in order to place an Order, must fill in the relevant form on the Website in all its parts and send it after having carefully examined the Conditions, as well as the characteristics of the product and/or products he intends to purchase. The Customer must also request Marigroup & Co. s.r.l., if he/she so wishes, to issue a fiscal invoice for the purchase, pursuant to article 22 of Presidential Decree no. 633/1972.

Correct receipt of the Order is confirmed by Marigroup & Co. s.r.l. by means of an e-mail reply sent to the e-mail address provided by the Customer. This confirmation message will summarise the conditions of purchase, as provided for by the applicable regulations, as well as the data entered in the Order by the Customer, so that the latter can check the same and communicate any necessary corrections of incorrect data without delay.

Prices and Payment Methods

The prices indicated on the site are to be considered inclusive of taxes and VAT. Any shipping costs or payment charges are in any case communicated to the Customer in advance via the site or these Conditions.

(i) PayPal

For payment, the customer may use the Paypal circuit in accordance with its specific terms.

(ii) Bank transfer (for EU countries only)

In case of purchase by bank transfer, the bank details for payment will be displayed. The goods will only be shipped upon actual receipt of payment at the bank.

(iii) Cash on delivery (Italy only)

In the case of cash on delivery, payment shall be made exclusively in cash upon delivery of the purchased products. Payment by cash on delivery shall entail an additional charge of Euro 3.00 to be borne by the Customer for collection costs. C.O.D. payment may only be made for purchases of less than Euro 80.00.

SHIPMENTS

Delivery of products and related costs

The products purchased will be delivered to the address indicated by the Customer in the Order within 24-48 hours from acceptance of the Order by Marigroup & Co. s.r.l, at the cost indicated specifically on the Site before the Order is sent. Marigroup & Co. s.r.l. reserves the right to accept or refuse deliveries requested outside Italy or Europe. In any case, for deliveries to be made outside of Italy, shipping costs and delivery times may vary.

With regard to deliveries to countries outside the European Union, any customs import charges will be borne by the recipient. We therefore invite the Customer to contact the customs authorities of their country in advance to check the costs and any import limits.

The delivery times indicated by Marigroup & Co. s.r.l. are to be considered purely indicative and any delays with respect to the same, or any deliveries made in successive split consignments, do not entitle the Customer to refuse the delivery or to request compensation or indemnity.

Upon delivery of the products, the Customer shall check:

• that the number of packages delivered corresponds to that indicated in the transport document.
• that the packaging is intact, undamaged, not wet or in any case altered, including the closing materials (adhesive tape or metal strapping).

Any damage to the packaging and/or the product, or the mismatch in the number of packages or indications, shall be immediately detected, with a specific indication on the delivery document of the product to be returned to the courier.